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FR / EN

TRAINING

 

 

"Tell me and I forget, teach me and maybe I'll remember, get involved and learn"

 

By developing personalized programs, based on the art of know-how, know-how and daring, RETAIL SPIRT helps develop the skills and performance of your sales teams to enable them to reach and exceed their goals.

 

Your salesmen are the direct interlocutors of your customers. Increasing their self-confidence, developing their potential and their role is paramount.

 

Our training is aimed not only at salespeople but also at the managers and trainers responsible for assisting your sales teams.

 

We evaluate the challenges of your home and put in place the best solutions for your needs.

 

A day of observation in a shop is often recommended and beneficial.

 

A preparation with your sales, marketing and training departments is necessary to allow us to evaluate the brand environment, the behavior of the teams, as well as to adapt our speech to your teams.

 

Each coaching is adapted to your expectations and those of your teams.

 

 

ART OF SELLING        POINT OF SALE MANAGEMENT        LUXURY

 

 

Our interventions :

  • Shop coaching for teams of 5 to 15 people.
  • In-room sessions for groups of 12 to 15 people.
  • Conferences or seminars for groups of more than 20 people on:

 

The Art of Selling

  • Deepen the essential steps of the sales interview
  • Acquire a practical and concrete speech and sales behavior in order to discover the client's expectations, advise him, answer his objections and conclude the sale effectively.
  • Do not give in to requests for discount

 

Point of sale management

  • Organize and manage the activity of the shop
  • Implement effective strategies
  • Develop the skills of the sales team
  • Motivate to instill a winning spirit

 

Luxury and watch culture

  • Discover luxury customers
  • Understand the evolution of their purchasing behavior
  • To master the specificities of watch brands
  • Know the key figures of the industry

 

By providing concrete communication techniques, analyzed directly after the customer's visit, we will guide your teams in the development of their talent.

 

At the end of each session, we will send you a report describing the topics covered, with a particular focus on areas for improvement.

 

We will also provide you with specific advice so that you can follow up internally.

RETAIL SPIRIT

Heiligkreuzweg 1, 6330 Cham

Suisse

+ 41 79 955 89 58

contact@retail-spirit.com

  Création Site Internet Genève